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The Children's Hub and Other Services

The Children’s Hub

Call 01429 284284 or childrenshub@hartlepool.gov.uk for concerns about the safety and wellbeing of children in Hartlepool.

Housing Strategy, housing advice and homelessness

For enquiries about how to register and bid for social housing contact 01429 806834.

For general housing advice including homelessness contact 01429 266522. 

Asylum Seekers, Refugees and Resettlement

For general enquiries contact 01429 284074 or resettlement@hartlepool.gov.uk.  

Welfare Support

For enquiries relating to Local Welfare Support, Discretionary Housing Payments, access to foodbanks and fuel top ups contact 01429 523469 or welfareandbenefit@hartlepool.gov.uk

The Emergency Duty Team 

provides an out-of-hours response to emergency situations involving child protection, childcare, mental health and other adults care service matters. 

They provide a point of advice and where necessary, immediate service to individuals and families who are experiencing problems.  They work closely with other emergency services including Health, Warden Call, Police, Women's Refuges and the Benefits Agency. 

They are only available outside of normal office hours on telephone 01642 130080.