Skip to main content

{{ root_page.title }}

Terms and Disclaimer

All material on this website, including text and graphics, is copyright to Hartlepool Borough Council unless otherwise stated.

The text and graphic content of this web site may be used, printed and distributed ONLY under the following conditions:

The content of the site is used for non-commercial purposes only
Copyright information is displayed (© Copyright 2015 Hartlepool Borough Council)
The content is not modified.


Hartlepool Now is a free and impartial service provided by Hartlepool Borough Council (HBC). The goods and services listed are for information purposes only, other suppliers may exist. HBC does not receive any benefit from the suppliers listed should you go on to purchase any of the goods or services listed.

Information contained in the support finder does not represent a recommendation or endorsement of a Service or Provider. Anyone seeking to use any of the services listed should carry out their own checks regarding the suitability of the goods or services.

Hartlepool Borough Council is committed to the highest standard of quality of information and every attempt has been made to present up to date and accurate information. However, Hartlepool Borough Council gives no warranty as to the accuracy of the information on this website and accepts no liability for any loss, damage or inconvenience caused as a result of reliance on such information. Although Hartlepool Borough Council takes all reasonable measures to ensure that the information provided to it from third parties is accurate and not defamatory or offensive, Hartlepool Borough Council cannot control the content or take responsibility for pages maintained by external providers. Hartlepool Borough Council reserve the right to edit any work sent in for submission to the website, and cannot guarantee publication.

Currently all staff in Ofsted registered settings need to have a Criminal Record Bureau check.  Many services also require appropriate Public Liability Insurance.  Legal requirements vary from service to service.  Anyone seeking to use a service should make their own checks regarding the suitability and fitness for purpose as well as to ensure the service has adequate policies and procedures in place including child protection and protection of adults and the safeguarding and wellbeing of people.

We use cookies on a number of Hartlepool Council websites, the law says that we must inform users of which cookies we use and how they can block them for further information see: Cookies used on Hartlepool Websites

Data Quality
Hartlepool Borough Council is committed to the highest standards of quality of information.

If you are aware that there are any errors in the information provided please notify us by emailing [email protected].

Information about Hartlepool Borough Council and our Website
Our privacy policy covers Hartlepool Borough Council and its website. Should you have any queries about the site, you can contact us by emailing [email protected].

Accessing the Hartlepool Now Website
You can access the website home page and browse the site without disclosing your personal data to obtain information about Hartlepool Borough Council services and activities.

What personal information do we collect?
To use our online services we will ask you to register your name, email address and other relevant personal details. We will also collect information from you if you complete any other forms on our site or if you contact us with comments or specific requests. This information will only be used for the intended purpose and should we wish to use it for any other purpose, we will ask for your permission first.

Collecting information automatically
In order that we can improve our online services we will collect information about your visits to [email protected]. These statistics do not contain personal data and cannot be traced back to an individual.

We do not use cookies to store personal data nor do we link non-personal information stored in cookies with personal data about specific individuals.

We will only use personal information you send us for the purposes for which you provide it.

We will only hold your information for as long as necessary for these purposes and will not pass it on to any other parties, except where required to carry out our duties and functions as a local authority.

All employees and subsidiaries who may have access to your personal data are obliged to respect the confidentiality of your personal data.

All your communications to us are protected against unauthorized access by third parties.

All the personal data stored on this website is recorded in a secure database.

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

We ensure that your personal data will not be disclosed to government institutions and authorities except if required by law or other regulation.

Any payment or financial information is transmitted using 128bit Encryption using THWATE SSL certification.

Data Protection
We will treat any personal information by which you can be in accordance with the Data Protection Act of 1998. If you have an enquiry or concern regarding the processing of personal data by Hartlepool Borough Council, please contact:

The Data Protection Officer
Hartlepool Borough Council
Civic Centre
Victoria Road
TS24 8AY

You can ask us for information we may hold about you by writing to the above address. We will inform you within 40 days if we store any personal information about you.

You may also write to the above address to request a copy of your information and we will provide you with a legible copy of the personal data which we keep about you and to which you are entitled. This will be sent to you within 40 days of your request- although we may require proof of your identity and information to locate your personal data.

There may be a small charge for this information.