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App Accessibility Statement

Accessibility Statement for: Hartlepool Now Application 

This accessibility statement applies to the Hartlepool Borough Council App called Hartlepool Now. 
This app is run by Hartlepool Borough Council. We want as many people as possible to be able to use this app. For example, that means you should be able to: 

  • Change the app's text size. 

  • Find content in two or more ways. 

  • Control distracting flickering or movement. 

  • Navigate most of the app using just a keyboard. 

  • Access the content in a logical order even if styling is removed. 

We’ve also made the app text as simple as possible to understand. 
AbilityNet has advice on making your device easier to use if you have a disability. 
How accessible this website is 
We know some parts of this app are not fully accessible: 

  • Some content and functionality provided from third-parties 

  • Keyboard Accessibility 


Feedback and contact information 
If you need information on this app in a different format like accessible PDF, large print, easy read, audio recording or braille: 

We’ll consider your request and get back to you in 7 working days. 
Reporting accessibility problems with this app 
We’re always looking to improve the accessibility of this app. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us on the details above. 


Enforcement procedure 
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person 

We provide an SMS message service for people who are D/deaf, hearing impaired or have a speech impediment. 

Our Civic Centre main reception has a mobile loop system that can be used in the interview rooms as required. There are also front-line staff that have attended deaf/deaf-blind awareness training and a number of them qualified to British Sign Language Level 1. 

Find out how to contact us 

Technical information about this website’s accessibility 

Hartlepool Borough Council is committed to making its app accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 


Compliance status 
This app is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. 

Non-accessible content 

The content listed below is non-accessible for the following reasons. 
Non-compliance with the accessibility regulations 
We have done everything within our power to make the app comply, but some content and functionality provided from third parties that is used on this app do not meet WCAG 2.1 success criterion 4.1.1 (parsing) and / or success criterion 4.1.2 (name, role, value) and must be resolved by said third parties. As such, we cannot be sure when these issues will be resolved. 


Specifically, 2.1 Keyboard Accessibility, 2.1.1 Keyboard, 2.1.2 No Keyboard Trap, 2.1.3 Keyboard (No Exception), 2.1.4 Character Key Shortcuts, 4.1.1 (parsing) and / or success criterion 4.1.2 (name, role, value) 


We are aware that users may have trouble with keyboard accessibility. We aim to fix and test this by End June 2023.  

What we’re doing to improve accessibility 

We recognise there is room for improvement, particularly in the following areas: Content and functionality from third parties. We monitor other apps to assess best practice for app accessibility on an ongoing basis and we work with external vendors to ensure the solutions they provide us with are as accessible as possible. If you would like to provide feedback about the accessibility of the app then please contact us.  
Developments to the app in line with user feedback about accessibility will be evaluated in line with what is likely to make the largest impact to our users and the cost of achieving these objectives. 

Preparation of this accessibility statement 

This statement was prepared on 6th June 2023. It was last reviewed on 9th June 2023. 
This app was last tested on Friday 9th June 2023. The test was carried out by This is Focus Limited. 
The test was carried out by This is Focus Limited, using and the ARC Toolkit. We used this approach to test a sample of key pages, actions and user journeys against the above checklist. 

Full accessibility test report available upon request.