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Service summary

Victoria Road

Victoria Road offers semi-independent accommodation for young people in Hartlepool aged 16-25 who are care leavers, estranged from family, at risk of homelessness or homeless and are in need of housing.
Victoria Road had 10 rooms, one self contained flat with its own entrance (ideal for move on) and two emergency rooms with a shared bathroom for those requiring temporary accommodation. The downstairs area consists of a spacious living area with a kitchen for residents use, equipped with all the key essentials you require to make your own meals. There is a second smaller communal chill out space with TV that groups of residents utilise, this leads on to a large conservatory through to the rear garden.
Please note we do not allows smoking or vaping on the premises.
Eligible young people may stay at the project for up to two years subject to individual circumstances.
Each person at Victoria Road is allocated a key worker to develop a personalised support plan, which can include help with:
•money management including obtaining a bank account
•employability skills
•registering with health care professionals
•support to access a wide range of services
•tenancy management and being a good neighbour
•cooking, cleaning and routines.
You will be issued with your own licence for the property and it will be your responsibility to ensure you comply with the terms and conditions of the licence to ensure your accommodation is maintained.

Victoria Road is in the early stages of registration with Ofsted and is working to ensure full compliance with the new Supported Accommodation Regulations (March 2023).

Service provider

Sanctuary Supported Living

Client Groups Served

  • Children and Young People


  • If you are eligible, Housing Benefit may cover the costs of your accommodation, if you are working, you will be expected to cover your own costs or make a contribution subject to individual affordability/financial assessment.


Physical Environment Accessibility

Are your premises accessible?
Further details about your premises' accessibility

The entrance to the property is flat and is accessible for those with mobility problems or anyone in a wheelchair. There is a lift to the rooms which are all on the first floor, there is no ramp or changing facilities.

Is there accessible parking on site?


Do you have accessible/disabled toilets?

Large toilet on the ground floor that is wheelchair accessible

Other Accessibility

Could you provide a BSL interpreter?
Please enter any further notes about your ability to offer a BSL interpreter

An interpretor can be provided where appropriate

Do you cater for religious/cultural needs?
Please give further details

Interpretation services can be sourced where appropriate.
Meals are not provided, however as part of their agreed support plan, residents are actively encouraged to source and prepare their own meals using food that is appropriate and in line with their cultural and religious needs and beliefs.
The service can provide documents in alternative languages and for example, displays evacuation procedures in different languages in line with the home language of anyone residing there.

Is a referral required to access your service?
Please give further details

Applicants (or their representatives) wishing to be considered for accommodation in Victoria Road need to complete a referral which can be obtained from [email protected] and return it to the same address, this will then be considered at the next supported housing panel and if eligibility criteria is met, will be invited to view the accommodation and attend an interview, an assessment will also be completed to better understand needs and inform the development of a support plan.