Provider Details


Service Name
Richard Court
Organisation Name
Housing Hartlepool


Address 1
Richard Court
Address 2
Lister Street
TS26 9LL

Contact Details

Contact Name
Jean Bolton/Michelle Summersgill

More About The Provider

Service Description

Description of Service

Extra Care: Richard Court is an Extra Care scheme for customers over the aged 55+ with an identified care/support need. The scheme itself is on Lister Street which is in the centre of the town, with excellent access to all facilities. This is supported accommodation providing housing for residents with more complex needs, so they may live independently with the correct support to aid independent living. There are 49 units within the complex, of which 22 are one and two bed roomed apartments, 25 bungalows and 2 three bed houses. One of which is full wheelchair adapted. All apartments have access to pull cords and each individual offered a pendent to call for assistance in emergencies. Whilst there is the space in each apartment for a washing machine we also have a communal laundry facility available to our residents. The scheme does benefit from a communal kitchen area/lounge, hairdressing salon and lifts to the upper floor. The scheme also benefits from a guest suite situated on the first floor for which residents can access for a nominal charge for their families and friends. There is a scheme manager on site from 8:30am until 4:30pm Monday to Thursday and Friday 4:00pm who can offer advice and support. 24 hour support: there is care provided onsite 24 hours a day, 365 days a week which is provided by Comfort Call. They are commissioned to provide care and support through a Social Services Support Plan and Assessment, which is accessed through Hartlepool Borough Council Social Services. Outside agencies: we have good links and communication with other support providers and Hartlepool Borough Council so the right care can be accessed when identifying individual needs. Community: use of all on-site facilities and activities. We try to create a social able and friendly community.

Client Groups Served
Dementia Learning Disability Long Term Condition Mental Health Physical Disability
Age Ranges Served
50-64 65+

Service Details

Is there a cost for this service?

Rent and service charges can be discussed on an individual basis. If you are in receipt of care you will be assessed through Adult Social Services and advised what contribution you will pay towards the cost of the care received.

Opening Times

Richard Court is not open to the general public but if you would like a tour or to view this scheme please contact the Scheme Manager on site 01429 894255 between the hours mentioned above


Physical Environment Accessibility

Are your premises accessible?
Further details about your premises' accessibility

The building is wheelchair accessible, hearing induction loop within the building, the building has a fob access and door entry with camera protection to cover for secure doors. We can provide support, advice and access to adaptations for each tenants individual needs. Communal areas are also accessible for our tenants diverse needs.

Is there accessible parking on site?

There are ample parking places for residents, family and staff

Do you have accessible/disabled toilets?

Toilet facilities on the ground floor available

Other Accessibility

Could you provide a BSL interpreter?
Please enter any further notes about your ability to offer a BSL interpreter

There are staff within the organisation who can sign and also interpret and all information is provided in many languages Braille and also audio.

You you cater for religious/cultural needs?
Please give further details

We have and can refer into services when requested by our residents to arrange for them at their request to access holy communion in their own homes.

Is a referral required to access your service?
Please give further details

Compass application form and a referral via Social Services SDAQ and support plan to access. All referrals are via Hartlepool Borough Council's Social Services Department and as vacancies arise they are assessed on the needs of both the applicant and the care/support needs within the scheme.

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