Hartlepool Technology for Care - Option 2

Option 2: Alarm with carer response

You will receive a base unit and pendant alarm which is connected to our response team, but if assistance in required, this will be provided by a member of Hartlepool Borough Council's Direct Care and Support Team. You will need to have a Council-approved key safe, which we can arrange for you. 

If you press the alarm:

• the operator will know who you and where you are, even if you are unabl to speak
• they'll speak to you through the device
• if assistance is required, a member our Direct Care and Support Team will come to your home

Cost:

• £12.60 per week (£15.12 including VAT), as of 1st April 2026
• One-off setup fee: £63 (including VAT)
• Payment will be taken via direct debit on the 28th of every month

How to sign up to HTEC

You can sign up to the HTEC service by completing the online application form below. Alternatively, you can contact the HTEC Team on 01429 242906, and a member of the team can do this with you over the phone.

How to cancel your HTEC service

You can cancel your HTEC service by completing the cancellation form below. Alternatively, you can contact the HTEC Team on 01429 242906 or email [email protected] with the customers name, address and reason for cancellation.

Please do not cancel your direct debit as the service is paid for in arrears and payment will be due until the end of the month.

Receiving your equipment

Once your application form has been processed, your information will be shared securely with our contractor, Taking Care. You will then be contacted by a member of the Taking Care team, who will arrange a convenient date and time to install the equipment and provide a demonstration. The equipment may be new or refurbished to a high standard.

A key safe must be installed at the property within 10 working days, so the Handyperson will be in contact with you to arrange a suitable date and time. 

Key safe requirements

• a key safe is a secure box fitted outside your home to hold a key, which can be accssed by using a code
• only trusted carers with the access code can use the key safe
• if you rent your home, we'll contact your landlord for permission
• the Handyperson service will install the key safe and agree a code with you 
• where possible, you should not change your access code, but if necessary, you must contact the Direct Care and Support Team on 01429 401751 

Payment arrangements

• you will receive a 14-day cooling-off period from the date you sign up, during which no charges will apply
• payment will commence after the 14-day cooling-off period has ended and your start date has been confirmed
• payments are made monthly in arrears

If someone else in your home also requires HTEC, they can share the base unit but they will need their own pendant. Both customers will need to be on the same option, however there is a 50% discount for the second person.

VAT exemption

If you're disabled or have a long-term illness, you may not need to pay VAT.

   in partnership with      and