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Service summary

Hartlepool Supporting Treatment and Recovery Together (START)

START is a partnership between Hartlepool Borough Council (HBC) and Foundations, delivering an integrated substance misuse treatment service. The service commissioned by Hartlepool Borough Council Public Health team, deliver community based treatment services to the adults and young people of Hartlepool.

HBC provide both care coordination of cases and psychosocial interventions (PSI), alongside Foundations clinical services.

Psychosocial interventions are structured psychological or social interventions used to address substance-related problems. They can be used at different stages in the treatment journey, to identify the problem, treat it and assist with social reintegration. Clinical services, when required, include substitute prescribing of opiate based medications, harm reduction interventions such as confidential needle exchange services and detox programmes, which are delivered by Foundations.
When a client requires both PSI services and clinical treatment they are allocated a Care Coordinator from HBC and a Clinical Support Worker from Foundations. Clients are offered appointments with both of their allocated workers, the staff team will also complete joint appointments to optimise treatment every 12 weeks.

START take self-referrals, as well as from other professionals, family members and carers, with consent of the person requiring treatment. The easiest way to refer is to call the team on the contact number provided.

If you have any questions please feel free to contact and discuss them with a member of the team by email or telephone 01429 285000

Client Groups Served

  • Children and Young People
  • Adult Working Age
  • Older Person


Physical Environment Accessibility

Are your premises accessible?
Further details about your premises' accessibility

Disabled access available, hearing loop

Is there accessible parking on site?

Customer parking

Do you have accessible/disabled toilets?

Disabled toilet available

Other Accessibility

Could you provide a BSL interpreter?
Please enter any further notes about your ability to offer a BSL interpreter

Sign Language and Interpreter available on request

Do you cater for religious/cultural needs?
Is a referral required to access your service?