Service summary
Action Deafness - Support Service for People with Hearing Loss
There’s now more support available for deaf, deafblind and hard-of-hearing people in Hartlepool to help them lead full, independent lives. Action Deafness – a charity managed by passionate specialists – have been awarded the contract by Hartlepool Borough Council to work in the town. The new service provides information, advice and guidance, as well as BSL translation and telephone support to help with letters and phone calls. It can also provide Care Act assessments and specialist equipment to help people with daily living. Action Deafness also offers tailor-made deaf awareness training and expert advice for organisations and businesses, to help ensure that their services are inclusive.
We run from Café One77, 177 York Road, Hartlepool, TS26 9EQ every Monday (excluding bank holidays) 10am - 2pm.
A BSL Interpreter is provided at all events where interpretation is needed.
We will also hold regular health and wellbeing information events and opportunities to help improve access for Deaf/deafened people. Support is also available to help with access to NHS services such as GPs, hospitals, occupational therapy and counselling, as well as other council services.
Service provider
Action Deafness Hartlepool
Client Groups Served
- Adult Working Age
- Older Person
Costs
There is no charge to access to our support to access services.
Accessibility
Physical Environment Accessibility
Are your premises accessible?
Further details about your premises' accessibility
The ground floor is all on one level and can be accessed freely without any steps. There is a changing places unisex toilet on the ground floor as well as male and female toilets. There is an accessible lift to the first floor meeting rooms and a smaller accessible toilet on that level.
We operate to high levels of deaf awareness with the layout of the room to accommodate sign language and lip reading. The café staff are very welcoming to anyone who visits.
Trained guide dogs and hearing dogs are welcome.
If you would like to visit please get in touch.
Is there accessible parking on site?
There is limited parking in front of building on York Road and cars displaying Blue Badges can park on Lister Street, on the corner of Café One77. There is also a public car park across the road on Grainer Street.
Do you have accessible/disabled toilets?
Yes, changing places on the ground floor and accessible on the first floor
Other Accessibility
Could you provide a BSL interpreter?
Please enter any further notes about your ability to offer a BSL interpreter
BSL Interpreter is provided at our weekly community hub and at events
Do you cater for religious/cultural needs?
Please give further details
Our services are fully inclusive and we are happy to meet any cultural or dietary requirements.