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Service summary


Alice House Hospice exists to ensure people affected by life-limiting illness or the death of a loved one have the care, comfort and support they need. As the only adult Hospice in the Hartlepool and East Durham areas of the UK, our unique range of services makes a vital difference to the lives of thousands of families each year.

Each patient is cared for by our Multi-Disciplinary Care Team and provided with a tailored package of care.

The Hospice believes that every person, to the last moment of their life, has the right to dignity, respect, support and care and work to provide services that add value to life and make a difference to patients and their families.

The Hospice offers a range of services including:

Inpatient Services
Specialist medical and nursing palliative care is provided by our Multi-Disciplinary Team for Symptom Control for pain or sickness, End of Life Care, psychological and emotional support for patients in Hartlepool, Stockton and East Durham. A respite bed is also available for stable patients who would benefit from a break in their routine.

Alice House Hospice are unique in offering long term care beds in a small specialist setting, with full access to our Multi-Disciplinary Team.

Patients bedrooms are single occupancy with en-suite facilities. The ethos of Alice House Hospice is providing a holistic approach to patients and their families in a homely environment with caring and skilled staff and home cooked food which meets the patients’ individual needs.

Day Hospice - Wednesday
Currently due to the COVID -19 Pandemic, Day Hospice has been suspended. This action has been taken to protect vulnerable patients who have been advised by the Government to shield. A telephone support service has been put into place to support existing patients with symptom control, psychological and emotional support to continue to improve wellbeing. As restrictions are being lifted and more people are receiving their vaccination, Alice House Hospice are developing a new Day Hospice Service.

Occupational Therapy and Physiotherapy
Focussing on a patient’s ability to carry out the everyday tasks which are important and relevant to their health and wellbeing and to remain as independent as possible.

Counselling & Support Services
Providing bereavement and anticipatory grief counselling, our trained staff offer a place to be listened to and respected, while having the time to explore and make sense of your thoughts and feelings. A specialist Children’s Bereavement Service is also offered.

Complementary Therapies
Therapies designed to offer comfort, emotional support, relaxation and help to relieve symptoms. The therapies are used to complement the specialist medical and nursing care our patients may be receiving.

Wellbeing Services
We need to give ourselves a break, and a little downtime works well for almost everybody. It doesn’t really matter what the activity or inactivity is. The idea is to give your body, mind, and heart a chance to relax and recharge. Find out more about our Mindful Mondays/Feelgood Fridays and Craft in a Box Therapies.

24 Hour Helpline - 01429 855558
The Hospice’s 24 Hour Helpline is provided by trained staff who can give clinical advice and support or signpost to other professionals if appropriate. The Helpline is available for the public and professionals.

Service provider

Alice House Hospice

Client Groups Served

  • Adult Working Age
  • Older Person


  • The Hospice offers a range of both free and chargeable services. We find that, where services are chargeable, most patients are eligible for Personal Health Budgets or Continuing Health funding.


Physical Environment Accessibility

Are your premises accessible?
Further details about your premises' accessibility

Ramps at all entrances and a lift available to the second floor.

Is there accessible parking on site?

Accessible parking is available

Do you have accessible/disabled toilets?

Yes, accessible toilets are available on all floors

Other Accessibility

Do you cater for religious/cultural needs?
Please give further details

Our 5* catering team can cater for your special dietary requirements.

Is a referral required to access your service?
Please give further details

Please contact a member of the Hospice team for a referral form on 01429 855555 or visit our website for details of how to refer /