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Service summary


Alice House Hospice exists to ensure people affected by life-limiting illness or the death of a loved one have the care, comfort and support they need. As the only adult Hospice in the Hartlepool and East Durham areas of the UK, our unique range of services makes a vital difference to the lives of thousands of families each year. Each patient is cared for by our Multi-Disciplinary Care Team and provided with a tailored package of care. The Hospice believes that every person, to the last moment of their life, has the right to dignity, respect, support and care and work to provide services that add value to life and make a difference to patients and their families. The Hospice offers a range of services including: Inpatient Services A variety of Inpatient beds providing specialist palliative care for short-term, long term and respite care. These services are all delivered by a specialist multi-disciplinary team adopting a holistic approach to care. All rooms come with ensuite facilities and operate 24/7. Day Hospice - Wednesday Providing specialist medical help in an outpatient environment to help control symptoms such as pain and sickness and to provide psychological and emotional support to improve wellbeing. Occupational Therapy and Physiotherapy Focussing on a patient’s ability to carry out the everyday tasks which are important and relevant to their health and wellbeing and to remain as independent as possible. Counselling & Support Services Providing bereavement and anticipatory grief counselling, our trained staff offer a place to be listened to and respected, while having the time to explore and make sense of your thoughts and feelings. A specialist Children’s Bereavement Service is also offered. Complementary Therapies Therapies designed to offer comfort, emotional support, relaxation and help to relieve symptoms. The therapies are used to complement the specialist medical and nursing care our patients may be receiving. Wellbeing Services We need to give ourselves a break, and a little downtime works well for almost everybody. It doesn’t really matter what the activity or inactivity is. The idea is to give your body, mind, and heart a chance to relax and recharge. Find out more about our Mindful Mondays/Feelgood Fridays and Craft in a Box Therapies. 24 Hour Helpline - 01429 855558 The Hospice’s 24 Hour Helpline is provided by trained staff who can give clinical advice and support or signpost to other professionals if appropriate. The Helpline is available for the public and professionals.

Service provider

Client Groups Served

  • Dementia
  • Long Term Condition
  • Physical Disability
  • Carer


  • The Hospice offers a range of both free and chargeable services. We find that, where services are chargeable, most patients are eligible for Personal Health Budgets or Continuing Health funding.


Physical Environment Accessibility

Are your premises accessible?
Further details about your premises' accessibility

Ramps at all entrances and a lift available to the second floor.

Is there accessible parking on site?

Accessible parking is available

Do you have accessible/disabled toilets?

Yes, accessible toilets are available on all floors

Other Accessibility

You you cater for religious/cultural needs?
Please give further details

Our 5* catering team can cater for your special dietary requirements.

Is a referral required to access your service?
Please give further details

Please contact a member of the Hospice team for a referral form on 01429 855555 or visit our website for details of how to refer /