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Hartlepool Technology for Care - Option 1

                            

Option 1: Alarm with nominated contacts

You will receive a base unit and pendant alarm which is connected to our response team. You can nominate up to 5 emergency contacts, who will be contacted, if assistance in needed, in the order they are listed, starting with the first nominated contact.

If you press the alarm:

  • the operator will know who you and where you are, even if you are unabl to speak 
  • they'll speak to you through the device
  • they'll contact one of up to 5 emeregency contacts you've nominated

Cost: 

  • £5.25 per week (£6.30 including VAT), as of 1st April 2026
  • Payment will be taken via direct debit on the 28th of every month

Calls will come from one of the following out of area numbers:

  • 0330 678 1097
  • 0330 678 1675

How to sign up to HTEC

You can sign up to the HTEC service by completing the online application form below. Alternatively, you can contact the HTEC Team on 01429 242906, and a member of the team can do this with you over the phone. 

How to cancel your HTEC service

You can cancel your HTEC service by completing the cancellation form below. Alternatively, you can contact the HTEC Team on 01429 242906 or email [email protected] with the customers name, address and reason for cancellation. 

Please do not cancel your direct debit as the service is paid for in arrears and payment will be due until the end of the month. 

Receiving your equipment

Once your application form has been processed, your information will be shared securely with our contractor, Taking Care. You will then be contacted by a member of the Taking Care team, who will arrange a convenient date and time to install the equipment and provide a demonstration. The equipment may be new or refurbished to a high standard. 

Payment arrangements

  • you will receive a 14-day cooling-off period from the date you sign up, during which no charges will apply
  • payment will commence after the 14-day cooling-off period has ended and your start date has been confirmed
  • payments are made monthly in arrears 

If someone else in your home also requires HTEC, they can share the base unit but they will need their own pendant. Both customers will need to be on the same option, however there is a 50% discount for the second person.

Option 1: £2.63 per week (£3.15 including VAT)

VAT exemption

If you're disabled or have a long-term illness, you may not need to pay VAT.

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