Homelessness

Homelessness covers a wide range of circumstances from being 'roofless' to being without a home of your own; many 'homeless' people are living with friends or family in temporary or inappropriate accommodation. If you are homeless or think you may become homeless or in the near future, we can give you advice about your rights and the housing options available to you. 

The Housing Advice Team carry out the Council's duties under the homelessness legislation and will assess your circumstances to establish if we have a legal duty to find you a secure home. Only certain people can be given a priority for rehousing under the current homelessness rules, however our aim is to prevent homelessness wherever possible and if we can't accept your homeless application we will still provide you with advice and information to help you find or keep your home. 

For more detailed advice people contact the Housing Advice Team at the Civic Centre. Out of office hours - For emergency situations only telephone 01429 266522 option 1, then option 2. 

Homeless and Housing Advice
Civic Centre
Victoria Road
Hartlepool
TS24 8AY

Telephone: 01429 266522
Email: HousingAdviceTeam@hartlepool.gov.uk

StreetLink

StreetLink aims to offer a public a means to act when they see someone sleeping rough, and is the first step someone can take to ensure rough sleepers are connected to the local services and support available to them. 

If you are concerned about sleeping rough, send an alert to StreetLink by visiting www.streetlink.org.uk, via the mobile app, available for Apple and Android devices, or by calling 0300 500 0914. 

The details provided by a member of the public are sent to the local authority or outreach team concerned, so they can help connect the person to local services and support. 

The person submitting the alert receives details of the action the local authority normally takes when they are told someone is sleeping rough.

StreetLink also contacts the council within 10 working days to find out what has happened as a result of the alert and, if requested, provides the person who made the referral with an update.

Email: enquiries@thestreetlink.org.uk

https://www.homeless.org.uk/our-work/national-project/street/how-streetlink-works

Nightstop

This Nightstop service is run by Depaul UK and provides emergency accommodation in the homes of local volunteers for people over the age of 16 in the North East and young people aged from 16 to 25 in Cumbria on a night-by-night basis.

Our volunteers offer a safe haven providing a warm welcome, a home-cooked meal, a hot bath, toiletries, clean clothes and listening ear to young people who are often feeling isolated, scared, abandoned and depressed.

They use their spare bedroom to keep young vulnerable people safe by providing an alternative to sleeping rough until a more permanent solution can be found.

We provide Nightstop emergency accommodation, longer term supported lodgings and advice and support. 

If you need somewhere to stay tonight or would like to find out more about the service, please contact on:

Email: nightstopuk@depaulcharity.org.uk
Landline: 01642 249 782

Nightstop North East and Cumbria - Depaul UK (depaulcharity.org)