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Advice for Carers

A Carer spends a significant proportion of their life providing unpaid support to family, friends or neighbours. This could be caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems.

A Young Carer is someone under 18 who helps look after someone in their family, or a friend, who is ill, disabled or misuses drugs or alcohol. 

Hartlepool Carers exists to improve the quality of lives of Carers throughout Hartlepool and the surrounding villages. We do this by providing advice, information and support services. Carers can be of any age and come from any social, ethnic or cultural background and will be treated with respect and dignity at all times.

At Hartlepool Carers we provide support for people who look after others. That doesn’t mean professional or paid carers. We support people who care for their husband, wife, mam, dad, son, daughter, sibling, friend or other relative. We offer information, advice and guidance to carers in and around Hartlepool – and it’s all confidential, non-judgemental and impartial. Hartlepool Carers are the “centre-point” for carers in the town, assisting directly and linking people with other organisations when more appropriate, to ensure every carer gets the support they require.

Carers provide support to loved ones, who have long term illnesses, disabilities, mental health and to individuals who misuse substances, without their support they would be unable to manage to live independently within our community.

The main services provided include:
• Provision of Information, Advice and Guidance
• Signposting to other relevant organisations
• One to one support, including assistance in accessing services
• Access to breaks, activities and complimentary therapies
• Education, Employment and Volunteering Support
• Peer to Peer Support
• Targeted Support
• Carer involvement forums

You can contact Hartlepool Carers by:

Telephone: 01429 283095
Email: [email protected]
Pop into our office at 19a Lowthian Road, Hartlepool TS24 8BH

Opening Hours
Monday to Thursday 9-5pm
Friday 9am till 3pm
Appointments can be made outside of these times.

General advice and resources for young carers

Find out how to apply for Carer's Allowance, hear stories from other young people on their experience of being a Carer and more information on caring for someone on the Hartlepool Carers website above.

Emergency Service

If you or someone else is at immediate risk of harm or a criminal act has been committed call 999 immediately to get help.

Health advice and information

If you have an urgent medical problem or need medical advice call 111. You can also visit the NHS website: