Provider Details


Service Name
Albany Court
Organisation Name
Housing Hartlepool


Address 1
Albany Court
TS26 8HA

Contact Details

Contact Name
Jean Bolton/Michelle Summersgill

More About The Provider

Service Description

Description of Service

Extra Care: Albany Court is an Extra Care scheme for customers over the age of 55+ with an identified care need. The scheme itself is between Thornton Street and Sheriff Street, which is close to the town centre. There are 28 one and two bed roomed self contained apartments with lounge, kitchen and level access bathrooms. There are also 10 two bed roomed bungalows surrounding the scheme, which benefit from front and rear gardens. 4 of the apartments are fully adapted, with rise and fall kitchen units and fully adapted bathrooms. There are 2 lifts to the upper floors and an assisted bathroom on the ground floor. Whilst there is the space in each apartment for a washing machine we also have a communal laundry facility available to our residents. There is a scheme manager on site from 8:30am until 5pm Monday to Friday who can offer advice and support. 24-hour support: all apartments have access to pull cords and each individual offered a pendent to call for assistance in emergencies. There is care provided onsite 24 hours a day, 365 days a year, which is provided by Comfort Call. They are commissioned to provide care and support through a Social Services Support Plan and Assessment, which is accessed through Hartlepool Borough Council Social Services. Community: whilst the scheme doesn't benefit from a bistro, there is a communal lounge and kitchen area for the use of the residents. The hairdressing salon is available for use by residents own hairdresser to the scheme. There is also a communal garden. Our aim is to try and create a sociable and friendly community.

Types of Service Provided
Housing Options and Care Homes Keeping Safe Getting Out And About (Socialising)
Client Groups Served
Dementia Learning Disability Long Term Condition Mental Health Physical Disability
Age Ranges Served
50-64 65+

Service Details

Is there a cost for this service?

Rent and service charges can be discussed on an individual basis. If you are in receipt of care you will be assessed through Adult Social Services and advised what contribution you will pay towards the cost of the care received.

Opening Times

Albany Court is not open to the general public, however, if you would like a tour or to view this scheme please contact the Support Officer on site 01429 221357 between the hours of 8:30am - 4:30pm Monday to Thursday and 8:30am - 4:00pm on Friday


Physical Environment Accessibility

Are your premises accessible?
Further details about your premises' accessibility

The building is wheelchair accessible. The building has fob access and door entry with camera to individual apartments. We can provide support, advice and access to adaptation for each tenants individual needs. Communal areas are also accessible for our Tenants diverse needs.

Is there accessible parking on site?

Albany Court provides parking for our tenants and visitors

Do you have accessible/disabled toilets?

There are toilet facilities on the ground floor.

Other Accessibility

Could you provide a BSL interpreter?
Please enter any further notes about your ability to offer a BSL interpreter

There are staff within the organisation who can sign and also interpret and all information is provided in many languages Braille and also audio.

You you cater for religious/cultural needs?
Please give further details

We meet individual tenants needs where possible. We have and can refer into services when requested by our residents to arrange for them at their request to access holy communion in their own homes.

Is a referral required to access your service?
Please give further details

Compass application from and a referral via Social Services SDAQ and support plan to access the social rented properties. All referrals are via Hartlepool Borough Council's Social Services Department, and as vacancies arise, they are assessed on the needs of both the applicant and the care/support needs within the scheme.

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