Provider Details


Service Name
Bamburgh Court
Organisation Name
Housing Hartlepool


Address 1
Bamburgh Court
Address 2
Bamburgh Road
TS27 3JF

Contact Details

Contact Name
Jean Bolton/Michelle Summersgill

More About The Provider

Service Description

Description of Service

Extra Care: Bamburgh Court is an Extra Care scheme for customers over the age of 55+ with an identified care need. The scheme itself is on Bamburgh Road, which is on a main bus route and close to shops. There are 72 properties within the scheme, which includes 41 one bed flats, 5 two bed flats, 24 two bed bungalows and 2 three bed roomed houses. 2 of the two bed bungalows are full wheelchair adapted. There is 1 lift to the upper floors and an assisted bathroom on the first floor. The scheme also benefits from a laundry, hairdressing salon, conservatory, large communal room and kitchen for social events, large entrance lounge/sitting area, and toileting facilities on the ground floor. Large gardens around the scheme, with bungalows benefiting from front and rear gardens. All apartments have access to pull cords and each individual offered a pendent to call for assistance in emergencies. There is a scheme manager on site from 8:30am until 5pm Monday to Friday who can offer advice and support. 24-hour support: there is care provided onsite 24 hours a day, 375 days a week which is provided by Comfort Call. They are commissioned to provide care and support through a Social Services Support Plan and Assessment, which is accessed through Hartlepool Borough Council Social Services. Outside agencies: we have good links and communication with other support providers and Hartlepool Borough Council so the right care can be accessed when identifying individual needs. Community: use of all on-site facilities and activities. We try to create a sociable and friendly community.

Types of Service Provided
Looking After Someone (Carers) Housing Options and Care Homes Getting Out And About (Socialising)
Client Groups Served
Dementia Learning Disability Long Term Condition Mental Health Physical Disability
Age Ranges Served
50-64 65+

Service Details

Is there a cost for this service?

Rent and service charges can be discussed on an individual basis. If you are in receipt of care you will be assessed through Adult Social Services and advised what contribution you will pay towards the cost of the care received.

Opening Times

Bamburgh Court is not open to the general public, but if you would like a tour or to view this scheme please contact the support officer on site 01429 862260 between the hours of 8:30am - 4:30pm Monday to Thursday and 8:30am - 4:00pm on Friday. Comfort Call staff on site 24 hours a day.


Physical Environment Accessibility

Are your premises accessible?
Further details about your premises' accessibility

The building has a fob access door entry system, linked to electric front doors accessible by an intercom system. There are handrails in the corridors and as assisted bathroom. There is a stair lift and lift to the upper floor. The building is wheelchair accessible, with automatic doors into the communal lounge. We can provide support, advice and access to adaptations for each tenants individual needs. Communal areas are also accessible for Tenants diverse needs.

Is there accessible parking on site?

Residents parking available

Other Accessibility

Could you provide a BSL interpreter?
Please enter any further notes about your ability to offer a BSL interpreter

There are staff within the organisation who can sign and also interpret and all information is provided in many languages Braille and also audio.

You you cater for religious/cultural needs?
Please give further details

We have and can refer into services when requested by our residents to arrange for them at their request to access holy communion in their own homes.

Is a referral required to access your service?
Please give further details

Compass application from and a referral via Social Services SDAQ and support plan. All referrals are via Hartlepool Borough Council's Social Services Department, and as vacancies arise, they are assessed on the needs of both the application and care/support needs within the scheme .

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