Skip to main content

Service summary

Priority Services Register

The Priority Services Register is a free extra service that Northern Powergrid offers for anyone who may feel more vulnerable during the time of a power cut. Please use the link to Register; For example, if someone has poor mobility, we can do the following: . Give you a direct-dial phone number to use, so you will always get straight through to us when you need us. . You can choose how you want to talk to us, i.e. telephone, email or text. . If staying at home is unsafe during a power cut, we can help find you alternative accommodation. . Keep you as informed as possible in the event of a power cut. . Talk to you about your individual needs. There are some examples here of our priorities: . Meet Paul: He suffers from depression and he’s one of our priorities . Meet Aisha: She’s a disabled mother of six and one of our priorities . Meet Julie: She’s asthmatic and one of our priorities . Meet Pat: She and her husband have mobility issues – they’re one of our priorities . Meet Greg: He’s a full time carer and one of our priorities . Meet Mike: He suffers from cystic fibrosis and he’s on one of our priorities

Service provider

Northern Powergrid

Client Groups Served

  • Adult Working Age
  • Older Person
  • Parent / Carer
  • SEND Local Offer


Physical Environment Accessibility

Are your premises accessible?