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Service summary

Priority Services Register

The Priority Services Register is a free extra service that Northern Powergrid offers for anyone who may feel more vulnerable during the time of a power cut. Please use the link to Register; https://www.northernpowergrid.com/care

For example, if someone has poor mobility, we can do the following:

. Give you a direct-dial phone number to use, so you will always get straight through to us when you need us.
. You can choose how you want to talk to us, i.e. telephone, email or text.
. If staying at home is unsafe during a power cut, we can help find you alternative accommodation.
. Keep you as informed as possible in the event of a power cut.
. Talk to you about your individual needs.

There are some examples here of our priorities:

. Meet Paul: He suffers from depression and he’s one of our priorities
https://www.youtube.com/watch?v=pdFFzVui8zU
. Meet Aisha: She’s a disabled mother of six and one of our priorities
https://www.youtube.com/watch?v=OgEY2XaQNns&t
. Meet Julie: She’s asthmatic and one of our priorities
https://www.youtube.com/watch?v=aI7C9VGRGAI
. Meet Pat: She and her husband have mobility issues – they’re one of our priorities
https://www.youtube.com/watch?v=AN9quUUSo4g
. Meet Greg: He’s a full time carer and one of our priorities
https://www.youtube.com/watch?v=7qezUZ4QI8I
. Meet Mike: He suffers from cystic fibrosis and he’s on one of our priorities
https://www.youtube.com/watch?v=ss_jDdOUEXc

Service provider

Northern Powergrid

Client Groups Served

  • Adult Working Age
  • Older Person
  • Parent / Carer
  • SEND Local Offer

Accessibility

Physical Environment Accessibility

Are your premises accessible?
N/A