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Service summary

Integrated Single Point Access (iSPA)

We recognise that people are experts in their own lives, and have resources, skills, experience and expertise in looking after themselves. However, we know that sometimes people need a bit of extra help. If you, or someone you care for – or a relative or friend – is finding life a bit difficult at the moment and would like to talk about it, contact the Support Hub – our gateway to information, advice, support and care.

A Community Navigator or Contact Officer will have a chat with you to find out what is going on in your life (or the life of your relative or friend). They will spend time with you getting to know what matters most to you, what keeps you well and happy and how they can support you to live a good life so you can do the things that are important to you.

They will help you to:
- Make a plan
- Find out about local groups and activities that you might be interested in
- Help connect you to those groups and, if necessary,
- Introduce you to services that can help you

Visit the Support Hub at Community Hub Central, York Road, TS26 9DE between 10am - 4pm Monday to Friday
Call 01429 272905 between 8.30am - 5pm Monday - Thursday. 8.30am - 4.30pm on a Friday.
Or email [email protected]

We will connect you to the things that will help you get on with your life.

If you are worried about someone being abused or neglected, or if you need information or support with hospital discharge please contact:
The Integrated Single Point of Access (iSPA)
You can contact the iSPA Monday - Thursday 8.30am - 5pm, Friday 8.30am - 4.30pm
Tel: 01429 803100
Email: [email protected]

How to get help if we are closed
If you need urgent help when our offices are closed, you can contact the Emergency Duty Team on 01642 524522

Service provider

Hartlepool Borough Council

Client Groups Served

  • Children and Young People
  • Adult Working Age
  • Older Person
  • Parent / Carer

Accessibility

Physical Environment Accessibility

Are your premises accessible?
Yes

Other Accessibility

Could you provide a BSL interpreter?
Yes
Is a referral required to access your service?
No

Organisation Details

Organisation

Address

Contact Details

Images, Files and Documents

File Attachments