Provider Details

Organisation

Service Name
Local Welfare Support
Organisation Name
Hartlepool Borough Council

Address

Address 1
Hartlepool Borough Council
Address 2
Civic Centre, Victoria Road
Town
Hartlepool
Postcode
TS24 8AY

More About The Provider

Service Description

Description of Service

Local Welfare Support (LWS) is a limited discretionary fund, managed by Hartlepool Borough Council to help residents stay in or return to their community or to give help in a crisis.
There are two types of LWS - non crisis support and in crisis support.

Non-Crisis Support
A non-crisis could be where a resident of Hartlepool has been in hospital or supported furnished accommodation and needs support to move into a new home on being discharged.
If you are eligible for non-crisis support you will not get any money but help may be given by providing essential household goods such as bed, bedding, cooker or microwave, floor covering, wardrobe, crockery, cutlery or a package of essential household goods.
LWS non-crisis applicants will be assessed to establish if they are in a position to take a repayable loan via the Furniture Solutions Service for some or all of the goods they need before being considered for a LWS award.
You can only get help for non-crisis support if you are receiving a qualifying benefit or expect to be in receipt of a qualifying benefit at the time you apply and there is enough money left in the fund. Qualifying benefits are listed below but please note, if you have savings the value of any award may be reduced. You will need to complete an application form.
•Jobseekers Allowance (income based)
•Employment and Support Allowance (income related)
•Income Support
•Pension Guaranteed Credit

In-Crisis Support
A crisis could be an event of great or sudden misfortune such as major flooding, gas explosions or house fire or there is a severe risk to the health and safety of the applicant or an immediate family member or dependant which cannot be dealt with via other support mechanisms.
Please telephone 01429 284284 during Office Hours to apply for crisis support.

Awards may be made to cover the following risks:

•No access to essential needs
•Imminent deterioration in health

To qualify for crisis support you do not need to be in receipt of a qualifying benefit but awards will only be given to those most in need and only where there is enough money in the fund. If you are eligible for crisis support you will not get any money but help may be given by providing access to food, pre paid vouchers, gas/electricity key cards charged for you or essential household goods obtained for you.

Types of Service Provided
Living At Home Looking After Someone (Carers) Housing Options and Care Homes Keeping Safe Keeping Healthy Money Matters
Client Groups Served
Learning Disability Long Term Condition Physical Disability Carer
Age Ranges Served
18-24 25-49 50-64 65+

Service Details

Opening Times

The Children's Hub is open Monday to Friday at the Civic Centre, Hartlepool from 8.30am - 5.00pm. There is an answerphone service outside of these hours.

Accessibility

Physical Environment Accessibility

Are your premises accessible?
Yes

Other Accessibility

Could you provide a BSL interpreter?
Yes
You you cater for religious/cultural needs?
Yes
Is a referral required to access your service?
No
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