Provider Details

Organisation

Service Name
Hartlepool Foodbank
Organisation Name
The Trussell Trust

Address

Address 1
Hartlepool Foodbank
Address 2
28 Church Street
Town
Hartlepool
Postcode
TS24 7DH

Files and Documents

File Attachments

More About The Provider

Service Description

Description of Service

Hartlepool Foodbank is open twice a week and provides three days worth of emergency food to local people who have found themselves in a crisis situation.
Volunteers are able to signpost to other support and a benefit advisor is available during opening hours.

These are the main steps to start getting the help you need:

1. Get in touch with us.

If you call or email our foodbank on Church Street, Hartlepool we can talk through your situation and put you in touch with a relevant local agency.

2. Arrange a visit to the referral agency.

They will discuss your situation and supply you with a foodbank voucher where appropriate.

3. Bring your foodbank voucher to the foodbank centre on ChurchStreet, Hartlepool.

Types of Service Provided
Living At Home Looking After Someone (Carers) Housing Options and Care Homes Keeping Safe Getting Out And About (Socialising) Keeping Healthy Money Matters Working And Learning
Client Groups Served
Dementia Learning Disability Long Term Condition Mental Health Physical Disability Sensory Loss Substance Misuse Carer
Age Ranges Served
18-24 25-49 50-64 65+

Service Details

Is there a cost for this service?
No
Costs

There are no charges for this service.

Opening Times

We are open on Tuesday and Fridays from 1.30pm - 3.30pm.

Accessibility

Physical Environment Accessibility

Are your premises accessible?
Yes

Other Accessibility

You you cater for religious/cultural needs?
Yes
Please give further details

Our foodbank can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive with your voucher. We can provide specific parcels for a range of needs including people with diabetes, gluten intolerance, vegetarians and halal. We will also endeavour to adapt your parcel to accommodate any food allergies you indicate.

Is a referral required to access your service?
Yes
Please give further details

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

When you visit a referral agency they will take some basic details from you to complete the voucher. This will help them to identify the cause of your crisis and offer practical guidance. It also means we are able to prepare suitable emergency food for the right number of people.

Once you have been issued with a voucher, you can exchange this for a minimum of three days of emergency food at your nearest foodbank centre, this is on Church Street in Hartlepool. To find out more about the agencies that hold our vouchers and how you can get help, please contact us.

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