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Service summary

Scott Grange & Complex Needs

Scott Grange provides short term accommodation and support service for 12, males with multiple, complex needs aged between 18-65 years old who are in housing need, as well as 10 dispersed units in the community for customers aged 18-65, both male and female.

The service provides individuals with accommodation within a supportive and nurturing environment. This support offered is aimed at working with clients to meet their individual needs, develop skills and enable a successful transition into independent living.

The service works in partnership with statutory and voluntary agencies to ensure service provision is effective, focused and responsive to local needs.

The accommodation

Scott Grange is a large house in the centre of Hartlepool and is funded through rental income and is a commissioned service via Hartlepool Borough Council.

The property consists of ten self contained flats with an additional communal kitchen, laundry and resource/training room and two crash pads. The projects location provides the clients with easy access to all the local amenities, and for those from surrounding areas easy access to public transport. The project is well established having been open since 1984 and is well supported and accepted by the local community.

The property is furnished and decorated to a high standard and is fitted with a complex heating system which is energy efficient. The complex is fitted with an internal and external CCTV system and many other security devices to ensure that all who reside, work or visit the project feel safe and secure. The project also fully complies with the Associations rigorous Health & Safety policies and is regularly reviewed to ensure continued compliance.

The Support

Support is available on site seven days a week, 365 days a year from a staff team, including a Senior Client Services Manager, five Support Coordinators and one Housing Management Coordinator with support from a cleaner and an off-site admin team. Staff work 8am until 10pm and concierge cover the project 10pm until 8am.

All service users are allocated a Linkworker from within the permanent staff team, who will work with the service users to develop a personal support plan. This support plan is tailored to the needs of the individual, is responsive to changing needs and we seek to involve all other relevant agencies. As part of the support plan, we will also provide practical advice and support to assist service users in obtaining suitable move-on accommodation. We will ensure that the appropriate follow-up support is in place to assure the success of the move-on option.

Who We House

To be considered for housing at the service the applicant must:
• A person in need of supported accommodation and willing to accept and participate within the support offered by the service.
• Aged between 18-65 years.
• Normally be a resident of Hartlepool/Teesside area or have a local connection established by the local authority.

Referrals should be made directly to the service or via Housing Options, before appointment will be made for a full assessment of needs and risk.

Conditions of occupancy

All residents at the project are issued with a Tenancy Agreement / License & a Welcome Pack

During their stay residents are expected to keep their rental payments up to date, ensure they claim housing benefit as appropriate and abide by the house rules.

We take our commitment to user involvement very seriously and encourage individuals to become actively involved in the running of the project through in-house meetings and access to Home Group's National Client Consultation.

We actively discourage harassment of any kind, and have both a complaints procedure and an anti-harassment policy which is explained to all new service users during their induction.

The service is subject to the evaluation procedures of the Association. We have adopted the National Housing Federation Framework for Housing with Support as our model for quality services, and continually review and monitor our service so that we can demonstrate and quantify our performance to Funders and Partners.


Home Group actively encourages service users to become involved in the running of the service through house meetings, questionnaires and Home Group's national service user survey. The service is also subject to a periodic review of by Hartlepool Borough Council.

Service provider

Home Group


  • Residential services are subject to rental charges payable to Home Group and residents are responsible for all household bills for their property; however the properties are fully furnished.

    Floating support service are non-chargeable.


Physical Environment Accessibility

Are your premises accessible?
Further details about your premises' accessibility

Residential properties in the building are not suitable for wheelchair access.

Is there accessible parking on site?

Limited parking adjacent to property with ramp access to ground floor office for appointments.

Do you have accessible/disabled toilets?

Communal bathroom in office accessible. Residential units not accessible by wheelchair.

Other Accessibility

Could you provide a BSL interpreter?
Please enter any further notes about your ability to offer a BSL interpreter

Coordinator and Volunteer Coordinator - Level 1 BSL trained.

You you cater for religious/cultural needs?
Please give further details

Home Group have documents accessible in all languages. Interpreters can be utilised through our many services. All religious and cultural needs are catered for as all clients receive person centred planning and support.

Is a referral required to access your service?
Please give further details

All clients or external agencies can contact service via phone 03001310037 or email All referrals are then followed up with initial assessments to ensure we can meet the needs of the individual before acceptance. All residential referrals for accommodation are required to register as Homeless with the Housing Options Team at Hartlepool Civic Centre.