Provider Details


Service Name
Organisation Name
Stonham Home Group


Address 1
Avondene, Flat 2
Address 2
Church Street
TS24 7DX

Contact Details

Contact Name
Lesley Hales

More About The Provider

Service Description

Description of Service

Avondene provides accommodation and low level support to 18-65 year old individuals who are homeless or at risk of being homeless and require support to live successfully within the community.

The service consists of 11 self contained, one bedroom flats with support offered for up to a 1 year duration. We also provide support to 15 individuals within the community in temporary accommodation. The support offered us aimed at working with clients to meet their individual needs, develop skills and overcome any barriers they have in securing permanent accommodation within general needs housing.

The service works in partnership with statutory and voluntary agencies to ensure service provision is effective, focused and responsive to local needs.

Avondene Flats is a property situated in Hartlepool town centre. The property consists of eleven self contained flats all with separate bedroom, bathroom, kitchen and lounge.

The flats are furnished and decorated to a high standard, and they are all fitted with a cooker, fridge-freezer and washing machine. The projects location provides the tenants with easy access to all the local amenities and for those from surrounding areas easy access to public transport.

The service is fitted with an internal and external CCTV system and many other security devices to ensure that all who reside, visit or work in the project feel safe and secure. The project also fully complies with the Associations rigorous Health and Safety policies and is regularly reviewed to ensure continued compliance.

Support is available on site 7 days a week, 365 days a year from a staff team, including a Senior Client Services Manager, 1 Support Coordinator, 1 Volunteer Coordinator, 1 Housing Management Worker and 2 Support Workers. Concierge service covers the project 10pm until 8am to ensure site security.

There are 15 Floating Support places operating from Avondene. This service supports individuals who are in need of assistance with issues such as; housing, finance, budgeting, safeguarding, offending, social networks and health within the community or in their own homes.

All clients are invited to attend volunteering events available through our service's Volunteer Coordinator. This gives valuable skills, experience, social networking and opportunities to work withing projects and community schemes.

All service users are allocated a Linkworker from withing the permanent staff team, who will work with the service users to develop a personal support plan. This support plan is tailored to the needs of the individual, is responsive to changing needs and we seek to involve all other relevant agencies. As part of the support plan, we will also provide practical advice and support to assist service users in obtaining suitable move-on accommodation. We will ensure that the appropriate follow-up support is in place to assure the success if the move-on option.

Types of Service Provided
Living At Home Housing Options and Care Homes Keeping Safe Money Matters Working And Learning
Client Groups Served
Dementia Learning Disability Long Term Condition Mental Health Physical Disability Sensory Loss Substance Misuse Carer
Age Ranges Served
18-24 25-49 50-64 65+

Service Details

Is there a cost for this service?

Residential services are subject to rental charges payable to Home Group and residents are responsible for all household bills for their property; however the properties are fully furnished.

Floating support service are non-chargeable.

Opening Times

Support staff available 7 days per week, Monday to Friday 8am - 8pm, Saturday and Sunday 10am - 6pm.


Physical Environment Accessibility

Are your premises accessible?
Further details about your premises' accessibility

Residential properties in the building are not suitable for wheelchair access.

Is there accessible parking on site?

10 bay car park to rear of property with ramp access to ground floor office for appointments.

Do you have accessible/disabled toilets?

Communal bathroom in office accessible. But residential units not accessible by wheelchair.

Other Accessibility

Could you provide a BSL interpreter?
Please enter any further notes about your ability to offer a BSL interpreter

Coordinator and Volunteer Coordinator - Level 1 BSL trained.

You you cater for religious/cultural needs?
Please give further details

Home Group have documents accessible in all languages. Interpreters can be utilised through our many services. All religious and cultural needs are catered for as all clients receive person centred planning and support.

Is a referral required to access your service?
Please give further details

All clients or external agencies can contact service via phone 01429 224094 or email We offer a drop in service for anyone who needs assistance with referral paperwork on Tuesdays between 10:30 - 3:30. All referrals are then followed up with initial assessments to ensure we can meet the needs of the individual before acceptance. All residential referrals for accommodation are required to register as Homeless with the Housing Options Team at Hartlepool Civic Centre.

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