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Problems getting to or topping up your prepayment meter

Click here to read the information in relation to prepayment meters on the Citizens Advice website.  

Citizens Advice has published more detailed online advice for prepayment customers.  You can also contact their helpline on 0808 223 1133.  Calls are free.  If you feel overwhelmed, or are unable to deal with your supplier on your own because of personal circumstances, the helpline may also be able to refer you to the Citizens Advice Extra Help Unit.  Learn more at: 




Please note: The content in this article is over one year old, there may be newer guidance available.

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