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Praise for adult social care services

HARTLEPOOL Council’s adult social care services have been praised following a visit by inspectors.

Councillors heard at a meeting of the Adult Services Committee today (22 June) that the Council’s Direct Care and Support Service was judged to be “good” in all five areas and “good” overall following a recent inspection by the Care Quality Commission (CQC).

Under the inspection process, the CQC give a rating in the five areas to determine how safe, effective, caring, responsive and well-led services are.

The Direct Care & Support Service provides short term support to people in their own homes, often following a hospital stay.  It also responds to calls from people who have telecare equipment (technology that helps them to live at home) and provides an emergency respite care service for family carers to over 2,000 local people.

In the inspection report, Inspector Beverley Robson-Jones, said: “People told us they felt safe when receiving care and support from staff at the service. Staff had a good understanding of safeguarding procedures and how and when to report concerns.

“People and relatives we spoke with said they felt staff had the right skills to provide the care they needed.

“People told us staff were caring, friendly, helpful and respectful. They described how staff respected their privacy and promoted their independence.”

Councillor Stephen Thomas, chair of Hartlepool Council’s Adult Services Committee, said: “To be judged good in all five areas by the CQC is a significant achievement and testament to the quality of care which our staff provides.

“It is always reassuring to be praised by inspectors and we’ll continue to strive for further improvement despite the ongoing financial constraints placed upon us.”

Jill Harrison, the Council’s Assistant Director for Adult Services, added: “I’m delighted that our service has received such positive feedback from the people who use it.  We support some of the town’s most vulnerable residents, and it’s hugely important to us that people receive good quality care that meets their needs.”

For a full copy of the report, visit www,


Press release PR16103 – 22 June 2017.

Issued by Alastair Rae, Public Relations Manager, on 01429 523510.

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