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Social care puts people first

Social care is changing.  A new type of service, called self-directed support, puts people in control of their own lives: it gives them freedom to arrange the help and support that suits them best.

Under self-directed support, Hartlepool Borough Council gives its social care clients an amount of money, called an individual budget.  Social care staff help their clients to work out what their care needs are and what they can do to meet those needs, so that they can live happily and more independently.

One of Hartlepool's social care clients, Kay, tells us what this means to her.


Kay's story

Kay outside her new home

"My name is Kay.  I am 43 years old and I have lived at home with my parents all my life.  I have been brought up to be very independent and to make my own choices.  I do lots of different things during the week and I have two jobs where I earn my own money.  I go to Handprint Art Studio and have had many of my pieces shown in exhibitions.  I am very happy in my life.  I have a very good family and lots of friends.

"For a long time I have been dreaming of having my own home and finally... my dream has come true!  I have just bought a home of my own through a shared ownership scheme.

"I can't wait to get the keys for my very own home.  Living on my own will make me feel more independent.  I will be my own boss, I will learn new things and I will make new friends.  I just can't wait to move in! 

"It's my human right to choose where I want to live.  My individual budget has helped make this happen.  I am so excited and very happy.  I will be using some of my individual budget to employ someone to help me learn to cook and help me with jobs around the house.

"My individual budget means I can make my own choices: it gives me control over my life."


Find out more

You can find out more about individual budgets from Child and Adult Services at Hartlepool Borough Council on 01429 523932.

Kay with her two thumbs up